ARTICLE 1 – PARTIES

1.1 – SELLER
Title: S3 Tekstil Sanayi Ticaret Limited Şirketi
Address: Çınarlı Mah. Ankara Asfaltı Cad. No: 15 İç Kapı No: 431 Konak / İzmir
Tax Office: Karşıyaka Tax Office / 7352167178
E-mail: info@sylaatelier.com
Hereinafter referred to as “Syla Atelier” under this Agreement.

1.2 – BUYER
For the customer, the invoicing details provided at the time of completing the purchase on the shopping website—if any—or otherwise the delivery details shall be taken as the basis. The customer shall be referred to as the “Buyer” under this Agreement.

ARTICLE 2 – SUBJECT MATTER

The subject matter of this Agreement is to determine the rights and obligations of the Parties pursuant to the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the service specified below—its specifications and sales price—ordered electronically by the Buyer via Syla Atelier’s website sylaatelier.com.

ARTICLE 3 – PRODUCT SUBJECT TO THE AGREEMENT

The essential characteristics of the goods or services are available at sylaatelier.com.
The product information consists of the type, quantity, brand/model, color, unit, sales price, payment method, and the information valid at the time the order is finalized.

The prices listed and announced on the website are sales prices. These announced prices and commitments remain valid until updated or changed. Prices announced for a limited period remain valid until the end of the specified period.

Unless otherwise stated in writing, the shipping charge, being the cost of product dispatch, shall be borne by the Buyer and is non-refundable.

 

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ARTICLE 4 – GENERAL PROVISIONS

4.1 The Buyer declares that they have read and are informed of the essential characteristics of the product, the sales price including all taxes, the payment method, the delivery information (including that delivery costs shall be borne by the Buyer), the delivery period, and Syla Atelier’s full trade name, address, and contact details on sylaatelier.com, and that they have provided the necessary electronic confirmation.

By electronically confirming this Agreement, the Buyer acknowledges that, prior to the conclusion of the distance contract, they have accurately and completely obtained all pre-contract information required to be provided by Syla Atelier, including the Seller’s address, the basic features of the ordered products, the prices including taxes, and the payment and delivery information.

4.2 The product subject to the Agreement shall be delivered to the Buyer or to the person/institution indicated by the Buyer within the period stated in the preliminary information on the website, depending on the distance of the Buyer’s residence, provided that it does not exceed the legal maximum of 30 days. Unless otherwise indicated prior to completion of the sale on the sales page and/or in the preliminary information form, all shipping charges related to delivery shall be borne by the Buyer and reflected on the invoice as a “Shipping Fee.”

4.3 If the product subject to the Agreement is to be delivered to a person/institution other than the Buyer, Syla Atelier cannot be held responsible if that person/institution refuses delivery.

4.4 Syla Atelier cannot be held responsible for non-delivery of the ordered product to the Buyer due to any issues encountered by the shipping company during delivery.

4.5 Syla Atelier is responsible for delivering the product intact, complete, and in conformity with the specifications stated in the order.

4.6 On the basis of a just cause, Syla Atelier may supply a different product of equal quality and price to the Buyer before the performance period under the Agreement expires.

4.7 If performance of the ordered product or service becomes impossible, Syla Atelier shall inform the consumer and may supply a different product of equal quality and price to the Buyer.

4.8 For delivery of the product subject to the Agreement, a signed copy of this Agreement must be delivered to Syla Atelier and the price must be paid by the Buyer via the chosen payment method. If, for any reason, the product price is not paid or is canceled in the bank records, the company shall be deemed released from its delivery obligation.

4.9 The Buyer represents and undertakes that the credit card information entered during the purchase is correct and that all legal and criminal liability arising from the use of this credit card rests with the Buyer. After delivery, if the Buyer’s credit card is used unlawfully by unauthorized persons for reasons not caused by the Buyer, and the relevant bank or financial institution fails to pay Syla Atelier, the Buyer must send the product back to the company within 3 days, provided it has been delivered to the Buyer. In such case, shipping costs shall be borne by the Buyer. If the Buyer does not return the product, the Buyer accepts and undertakes to transfer the product price to Syla Atelier’s bank accounts without need for any notice in cases where, for any reason, the price is not collected from the credit card or is refunded to the credit card.

4.10 In cases of force majeure or extraordinary circumstances that prevent delivery such as adverse weather conditions or interruptions in transportation, Syla Atelier shall inform the Buyer within 3 days from the date it becomes aware of the situation. In such a case, the Buyer may exercise one of the following rights: cancellation of the order, replacement of the product subject to the Agreement with an equivalent, and/or postponement of delivery until the obstructive situation is removed. If the Buyer cancels the order, the amount paid shall be refunded in cash and in full within 10 days.

4.11 Points granted to the customer through a campaign by Syla Atelier are valid for a single purchase only. These points are not refunded even if the product is returned.

For payments made by credit card, the amount of the product shall be refunded to the relevant bank within 7 days following the Buyer’s cancellation of the order. The time it takes for the refunded amount to be reflected in the Buyer’s account is entirely related to the bank’s process, and the Buyer hereby acknowledges that Syla Atelier cannot intervene in possible delays and that the refund to the Buyer’s credit card by the bank may take on average 2 to 3 weeks.

4.12 If any provision of this Agreement is or becomes invalid, the remaining provisions shall remain in full force and effect, and the invalid provision(s) shall be replaced by new provision(s) to be mutually agreed in writing by the Parties in a manner most consistent with the ultimate purpose of the relevant provision.

This Agreement, together with its annexes, constitutes a whole. Any amendment to the Agreement shall be invalid unless made in writing and signed by both Parties.

The Parties may not assign, in whole or in part, their rights and obligations arising from this Agreement to any third natural or legal person without the prior written consent of the other Party.

ARTICLE 5 – RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from the Agreement within 14 (fourteen) days from the delivery of the product to the Buyer or to the person indicated by the Buyer, without giving any reason.

To exercise the right of withdrawal, a notice must be sent within 14 (fourteen) days to Syla Atelier’s addresses specified above via registered mail with return receipt, fax, or e-mail, and the product must not have been used beyond the scope set out in Article 6. In case this right is exercised:

a) The invoice of the product delivered to the person or the Buyer (If the invoice of the product to be returned is issued to a company, the product must be returned together with the return invoice issued by that company. Returns of orders invoiced to companies cannot be completed unless a return invoice is issued.)
b) The return form, and
c) The products to be returned within 14 (fourteen) days must be delivered complete and undamaged together with their box, packaging, and any standard accessories, if any. Within 10 days following the company’s receipt of these documents, the product price shall be refunded to the Buyer.

The return shipping cost due to the right of withdrawal shall be borne by Syla Atelier for domestic (Türkiye) orders and by the Buyer for international orders. The company does not refund the shipping fee collected from the Buyer at the time of sale.

When the product is returned to the company, the original invoice presented to the Buyer at the time of delivery must also be returned (to ensure consistency in our accounting records). If the invoice is not sent together with the product, or at the latest within 5 days from the date the product is shipped, the return process will not be completed, and the product will be sent back to the Buyer freight collect (cash on delivery). The invoice to be returned with the product must bear the note “this is a return invoice” and be signed by the Buyer.

ARTICLE 6 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for products whose packaging has been opened and which cannot be accepted for return for reasons of health and hygiene.

Examples include but are not limited to:
a) Contracts relating to goods or services whose prices vary depending on fluctuations in the financial markets and are beyond the control of the seller or provider.
b) Contracts for goods prepared in line with the consumer’s preferences or personal needs.
c) Contracts for the delivery of goods that may perish quickly or expire soon.
ç) Contracts for the delivery of goods whose protective elements such as packaging, seal, or tape have been opened after delivery, and which are not suitable for return due to health or hygiene reasons.
d) Contracts for goods that, after delivery, are mixed with other products and cannot be separated due to their nature.
e) Contracts for books, digital content, and computer consumables presented in a tangible medium where the packaging has been opened after delivery.
f) Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under a subscription agreement.
g) Contracts for accommodation, transport, car rental, catering, or leisure activities that must be performed on a specific date or within a specific period.
ğ) Contracts for services performed instantly in electronic form or intangible goods delivered instantly to the consumer.
h) Contracts for services that have begun, with the consumer’s consent, before the expiration of the withdrawal period.
ı) Contracts regarding movables required to be registered under the Highways Traffic Law and unmanned aerial vehicles required to be registered or recorded.
i) Contracts regarding mobile phones, smartwatches, tablets, and computers that have been delivered to the consumer.
j) Contracts concluded by way of live public auction.
k) Contracts for goods whose installation or assembly is to be performed by the seller or authorized service as specified in the user manual, once such installation or assembly has been performed.

ARTICLE 7 – COMPETENT JURISDICTION

In the implementation of this Preliminary Information (here: Agreement), the Consumer Arbitration Committees and Consumer Courts at the place where the Buyer purchased the goods or services or where they reside shall have jurisdiction up to the monetary limits announced by the Ministry of Trade.

For complaints and objections, the Buyer may apply to the Consumer Arbitration Committee or the Consumer Court within the monetary limits determined each December by the Ministry of Trade of the Republic of Türkiye.

For applications to be made in 2025, the Provincial or District Consumer Arbitration Committees are authorized for disputes with a value below 149,000 TL (one hundred forty-nine thousand Turkish Lira).
For disputes exceeding the specified amount, applications must be made to the Consumer Courts, or, in locations where no Consumer Court exists, to the Civil Courts of First Instance acting as Consumer Courts.

All these terms and conditions are governed by Turkish Law.