This Preliminary Information Form constitutes an integral part of the Distance Sales Agreement and may not be altered unless otherwise agreed by the parties.
ARTICLE 1 – SELLER INFORMATION
1.1 – SYLA ATELIER
Title: S3 Tekstil Sanayi Ticaret Limited Şirketi
Address: Çınarlı Mah. Ankara Asfaltı Cad. No: 15 İç Kapı No: 431 Konak / İzmir
Tax Office: Karşıyaka Tax Office / 7352167178
E-mail: info@sylaatelier.com
Hereinafter referred to as “Syla Atelier”.
ARTICLE 1.2 – BUYER
The person who registers as a customer on the sylaatelier.com shopping website. The address and contact details provided during registration shall be taken as the basis.
Hereinafter referred to as the “Buyer.”
“Syla Atelier” and the “Buyer” are each referred to as a “Party,” and jointly as the “Parties.”
ARTICLE 2 – CHARACTERISTICS OF THE PRODUCT SUBJECT TO SALE
The basic features of the products are available at sylaatelier.com.
The type, quantity, brand/model, color, unit, sale price, payment method, and the information valid at the time the order is finalized constitute the details of the product.
The prices listed and announced on the website are the selling prices. These prices and commitments remain valid until updated or changed. Prices announced for a specific duration remain valid until the end of that period.
Unless otherwise stated in writing, the shipping cost — the delivery fee — shall be paid by the Buyer and is non-refundable.
ARTICLE 3 – GENERAL PROVISIONS
3.1) The Buyer declares that they have read and are informed about the essential characteristics of the product, the sales price, payment method, and delivery information, and have provided the necessary confirmation electronically. By confirming this Preliminary Information Form electronically, the Buyer acknowledges that, prior to the conclusion of the Distance Sales Agreement, they have accurately and completely obtained all pre-contract information required to be provided by the Seller, including the Seller’s address, product features, price (including taxes), and delivery and payment details.
3.2) The product subject to the agreement shall be delivered to the Buyer or to the person/institution indicated by the Buyer within the period stated in the preliminary information on the website, depending on the distance of the Buyer’s residence, provided that it does not exceed the legal maximum of 30 days.
3.3) Syla Atelier cannot be held responsible for the product not being delivered to the Buyer due to issues encountered by the shipping company during delivery.
3.4) Syla Atelier is responsible for delivering the product complete, undamaged, and in accordance with the features specified in the order.
3.5) Syla Atelier may, before the performance obligation period expires, supply a different product of equal quality and price, provided that the Buyer is informed and gives explicit consent.
3.6) If it becomes impossible to fulfill the delivery obligation for the ordered product or service, Syla Atelier shall inform the Buyer within 3 days from the date it becomes aware of the situation and refund the total payment within 14 days.
3.7) For delivery of the product, this Preliminary Information Form must be confirmed electronically. If, for any reason, the payment is not made or is canceled in the bank records, Syla Atelier is deemed released from its delivery obligation.
3.8) After delivery, if the Buyer’s credit card is used unlawfully by unauthorized persons for reasons not caused by the Buyer, and the relevant bank or financial institution fails to pay Syla Atelier, the Buyer must return the product to the company within 3 days. In such a case, shipping costs shall be borne by the Buyer.
3.9) In cases of force majeure or extraordinary situations such as adverse weather conditions or interruptions in transportation that prevent delivery, Syla Atelier shall inform the Buyer within 3 days from the date the situation arises. The Buyer may then choose to cancel the order, request replacement with an equivalent product, or postpone delivery until the obstacle is removed. If the Buyer cancels the order, the amount paid shall be refunded in cash within 10 days.
For payments made by credit card, the amount will be refunded to the Buyer’s bank within 7 days after cancellation. The time it takes for the refunded amount to reflect in the Buyer’s account depends solely on the bank’s processes, and the Buyer hereby acknowledges that Syla Atelier has no control over possible delays and that the refund process may take 2–3 weeks on average.
ARTICLE 4 – RIGHT OF WITHDRAWAL
The Buyer has the right to withdraw from the contract within 14 days from the delivery of the product to them or to the person indicated by them, without giving any reason, unless the product is among those for which the right of withdrawal cannot be exercised (as specified in Article 5).
To exercise the right of withdrawal, a written notice must be sent to the company’s above-mentioned address via registered mail, fax, or e-mail within the 14-day period, and the product must not have been used beyond the ordinary scope of inspection.
Syla Atelier shall refund the total amount received and all documents that impose obligations on the Buyer within 14 days from receipt of the withdrawal notice. The Buyer must return the goods within 14 days from the date the withdrawal notice is submitted.
If the value of the goods decreases due to reasons caused by the Buyer, or if the return becomes impossible, the Buyer shall compensate Syla Atelier for the corresponding damages.
If exercising the right of withdrawal causes the total amount of the order to fall below the campaign limit, the discount benefit will be canceled.
For returns within Türkiye, return shipping costs will be covered by Syla Atelier; for international returns, the shipping cost will be borne by the Buyer.
Syla Atelier does not refund the shipping fee collected from the Buyer during purchase.
ARTICLE 5 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
According to Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for products whose packaging has been opened and whose return is not suitable for health and hygiene reasons.
Examples include but are not limited to:
a) Goods or services whose prices fluctuate depending on financial market conditions beyond the seller’s control.
b) Goods prepared in line with the consumer’s personal preferences or specifications.
c) Goods that may perish quickly or expire soon.
ç) Goods whose protective packaging (seal, tape, package) has been opened after delivery and which are not suitable for return for health or hygiene reasons.
d) Goods that, after delivery, are mixed with other products and cannot be separated due to their nature.
e) Books, digital content, or computer consumables presented in a tangible medium, if their packaging has been opened after delivery.
f) Periodicals such as newspapers and magazines, except for those provided under a subscription contract.
g) Contracts for accommodation, transport, car rental, catering, or leisure activities that must be performed on a specific date or within a specific period.
ğ) Services performed instantly in electronic form or intangible goods delivered instantly to the consumer.
h) Services that have begun with the consumer’s consent before the expiration of the withdrawal period.
ı) Contracts regarding registered movables required by law (e.g., motor vehicles, registered drones).
i) Contracts regarding mobile phones, smartwatches, tablets, or computers delivered to the consumer.
j) Contracts concluded through live public auctions.
k) Contracts for goods requiring installation or assembly by the seller or authorized service, once such installation has been performed.
ARTICLE 6 – DISPUTE RESOLUTION
In the implementation of this Preliminary Information Form, the Consumer Arbitration Committees and Consumer Courts at the place where the Buyer purchased the product or resides shall have jurisdiction up to the monetary limits announced by the Ministry of Trade.
For complaints and objections, the Buyer may apply to the Consumer Arbitration Committee or the Consumer Court within the monetary limits determined by the Ministry of Trade of the Republic of Turkey in December each year.
For 2025, Consumer Arbitration Committees are authorized for disputes below 149,000 TL (one hundred forty-nine thousand Turkish Lira).
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